ONLINE ORDERS

What methods of payment do you accept?
Bluenotes accepts American Express, MasterCard, Visa, Interac Debit Cards, Visa Debit Cards, Paypal, Bluenotes Gift Cards, Bluenotes Merchandise Credits ...
Tue, 22 Nov, 2016 at 9:44 AM
Can I modify or cancel my order?
Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been processed. Please...
Tue, 22 Nov, 2016 at 9:45 AM
How do I check the status of my order?
To check the status of your order, click on “My Account” and then “My Orders”. Select the order you wish to view by clicking “View Order” on the right si...
Tue, 22 Nov, 2016 at 9:45 AM
When I look at the status of my order it says “Processing,” what does that mean?
After placing an order the status will automatically be listed as Processing and it will stay that way until your order has been fulfilled. After it is fu...
Tue, 22 Nov, 2016 at 9:46 AM
I received an email stating that my order has been completed. Does that mean it has been shipped to me?
A “Completed” status indicates your order has been processed and mailed. You will need to check your tracking number on Canada Post’s website after 24 hou...
Tue, 22 Nov, 2016 at 9:47 AM
How do I change my shipping address after placing an order?
Please email us with your order number and provide an alternative address as quickly as possible and we will do our best to adjust it. Once an order has b...
Tue, 22 Nov, 2016 at 9:47 AM
I placed an order a few days ago, why has it not been shipped yet?
We do our best to ship items out within 1-2 business days, but if an order is placed on a weekend, long weekend, holiday, large sale/promotion or during p...
Tue, 22 Nov, 2016 at 9:48 AM
An item is showing up at the incorrect price/promotion.
Send us an email with the product number and we will fix the issue on our site. If you have already placed your order, please send us your order number an...
Tue, 22 Nov, 2016 at 9:49 AM
I just placed my first online order; your site sent me an email with a promo code for 10% off. The email said if I entered the promo code I would get 10% off my next online order. Can you please apply it to my order after I have placed it?
Unfortunately, coupon codes cannot be applied after an order has been placed. Your coupon can be saved for your next online purchase with us. We apologize ...
Thu, 13 Jul, 2017 at 3:40 PM
Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?
While we make every effort to fulfill your entire order, on rare occasion we may need to cancel one or more item(s) due to inventory availability. If we a...
Tue, 22 Nov, 2016 at 9:50 AM