Customer Support

REGISTRATION / ACCOUNT 5

• Do I need to register before I place an order?
• How do I register?
• Why should I register with Bluenotes?
• How do I change the details of my account?
• I am trying to log in but I forgot my password/your site won’t accept my password. How do I access my account?

ONLINE ORDERS 11

• What methods of payment do you accept?
• Can I modify or cancel my order?
• How do I check the status of my order?
• When I look at the status of my order it says “Processing,” what does that mean?
• I received an email stating that my order has been completed. Does that mean it has been shipped to me?

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SHIPPING 7

• What shipping options can I choose from?
• What countries do you ship to?
• Where can I locate my tracking number?
• I live in the US, what fees or duties will I be charged?
• One of my items was shipped wrong/damaged, what do I do?

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RETURNS 3

• What is your Return Policy for items purchased online?
• I received my online order but an item I ordered does not fit, can I exchange?
• How soon will I receive a refund for my online return?

GIFT CARDS/DISCOUNT CARDS/PROMO CODES 8

• How do I redeem my Gift Card online?
• How do I check the balance of my Gift Card online?
• Do you sell e-Giftcards?
• Where can I redeem a gift card that was purchased online?
• Does Bluenotes accept the Student Price Card (SPC)?

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STORE LOCATIONS 1

• How do I find a store near me?

RETURNS 1

• What is your Return Policy for items purchased in-store?